Introduction

We are dedicated to protecting the privacy of users and visitors to our website.

This policy is applicable in situations when we are processing personal data of users and visitors to our website in our capacity as data controllers, or when we choose the goals and methods for processing that data.

On our website, cookies could be used. When you first visit our website, we will request your consent to use cookies, if they are not necessarily necessary for the operation of our website and services.

"We", "us", and "our" in this policy refer to Raffaly Ltd. See Section 19 for additional details about who we are.

How we utilise personal information

We could handle information about how you use our services and website ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The Google Analytics tracking system is the source of the usage data. The processing of this usage data could be done to analyse how the website and services are used. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

We might handle your account information ("account data"). Your name, phone number, and email address can be among the account information. You are the source of the account data. The processing of account data may be necessary to run our website, deliver our services, guarantee the security of our website and services, keep database backups, and correspond with you. The execution of a contract between you and us or the actions taken, at your request, to enter into such a contract, serves as the legal foundation for this processing.

Your personal profile information on our website (sometimes referred to as "profile data") may be processed by us. Your name, nationality, city, gender, profile photo, bio, and website URL are examples of profile data. The processing of the profile data can be necessary to allow and track your use of our services and website. Consent provides the legal foundation for this processing.

Information that you submit for publication on our website or via our services may be processed by us ("publication data"). In order to facilitate such publication and manage our website and services, the publication data may be processed. The legal basis for this processing the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Information about our customer relationships, such as contact details, may be processed by us ("customer relationship data"). Your name, employer, job title or function, contact information, and content of messages exchanged between us and you or your employer are examples of the customer relationship data. You or your employer are the source of the customer relationship data. The processing of customer relationship data may be necessary to maintain our business connections with customers, communicate with them, document such communications, and market our goods and services to them. Our legitimate interests, including the appropriate management of our client relationships, serve as the legal foundation for this processing.

Information about transactions you make with us and/or through our website, including the buying and selling of products and services, may be processed by us ("transaction data"). Your card information, contact information, and transaction details are all possible parts of the transaction data. The processing of the transaction data may be necessary to provide the goods and services that have been purchased and to maintain accurate records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

In order to subscribe to our email alerts and/or newsletters, you may give us with information, which we may handle ("notification data"). To send you the pertinent notifications and/or newsletters, the notification data may be processed. Consent provides the legal foundation for this processing.

Information in or connected to any correspondence you submit us may be processed by us ("correspondence data"). The metadata and substance of the message may be included in the correspondence data. Our website will generate the metadata associated with communications made using the website contact forms. For record-keeping and communication with you, the correspondence data may be processed. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

Any of your personal information listed in this policy may be processed by us if it's required for the filing, defence, or pursuit of legal action, whether it's in administrative or extrajudicial processes or judicial proceedings. Our legitimate interests, which include defending and upholding our legal rights as well as yours and others', serve as the legal foundation for this processing.

Apart from the particular objectives mentioned in this Section 2, we have the right to process your personal information if doing so is required to comply with a legal requirement we are bound to or to safeguard your vital interests or the vital interests of another natural person.

Sharing personal information with third parties

If it is reasonably necessary for risk management, professional advice, or the establishment, exercise, or defence of legal claims—whether in court proceedings, administrative proceedings, or out-of-court procedures—we may disclose your personal information to our professional advisers.

Our payment service providers, Cashflows, handle all financial transactions pertaining to our website and services. To the extent required for processing your payments, issuing refunds, and responding to complaints and inquiries about these payments and refunds, we will only share transaction data with our payment services providers. The following link provides details on the privacy policies and practices of the payment services providers: https://www.cashflows.com/legal/website-terms-of-use

We may disclose your personal information in addition to the specific disclosures outlined in this Section 3 if doing so is required to comply with a legal requirement to which we are subject or to safeguard your vital interests or the vital interests of another natural person. In the event that revealing your personal information is required for the filing, defending, or pursuit of legal action, whether in administrative or extrajudicial procedures or in court, we may also do so.

Keeping and removing personal information

Our data retention policies and procedures, which are intended to help guarantee that we abide by our legal duties regarding the preservation and erasure of personal data, are outlined in this Section 4.

This Section 4 contains an overview of our data retention policies and procedures, which are meant to help ensure that we comply with our legal obligations for the preservation and erasure of personal data.

We may keep your personal information even after the other requirements of this Section 4 if doing so is required to comply with a legal requirement to which we are subject or to safeguard your vital interests or the vital interests of another natural person.

Overseas transfers of your personal information

In order for us to utilise the information in compliance with this privacy policy, it may be processed in and moved between any of the nations in which we do business.

Your provided information may be transferred to other nations, including those without data protection regulations comparable to those governing the European Economic Area.

Your personal information that you submit for publishing on the website may thereafter be accessible to anybody in the world via the internet. We have no control over how others may use or misuse this information.

Protection of personal information

We shall take the necessary organisational and technical safeguards to protect your personal information and stop it from being lost, misused, or altered.

All of your personal information will be kept safe on mobile devices, laptops, and secure manual record-keeping systems.

We will save the following personal information in an encrypted format: your passcode.

Encryption technology will be used to safeguard any information about your inquiries and financial transactions that is sent from your web browser to our web server or from our web server to your web browser.

You understand that we cannot guarantee the security of data transferred over the internet and that sending unencrypted (or insufficiently encrypted) data over it is inherently unsafe.

You should make sure that neither a person nor a computer programme can figure out your password. The password you use to access our website is your responsibility to keep private, and we won't ask you for it—only when you actually log in.

Amendments

We reserve the right to modify this policy at any moment and to post an updated version on our website.

Periodically check this page to make sure you agree with any modifications made to this policy.

If this policy changes significantly, we might send you an email to let you know.

Your rights

We have outlined your rights under data protection law in this Section 8. Since certain rights are intricate, not all the information has been covered in our summary. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

You have the right to know whether or not we process your personal data and, in the event that we do, to access such data together with certain extra details. These further elements include information about the recipients of the personal data, the types of personal data involved, and the processing goals. We will give it to you in a copy, so long as it doesn't interfere with the rights and freedoms of others. The first copy will be given away without charge, however further copies can come with a fair charge.

You have the right to have any incomplete personal data about you completed, while also requesting that any erroneous personal data about you be corrected, taking into account the reasons for the processing.

You may be entitled to the immediate erasure of your personal data under certain conditions. These situations include: you withdraw consent to consent-based processing; the personal data are no longer required in connection with the purposes for which they were gathered or otherwise processed. The right to erasure does have certain limitations, though. The broad exemptions apply when processing is required to establish, exercise, or defend legal claims; to comply with a legal obligation; or both.

You have the right to control how your personal data is processed in certain situations. These situations include: contesting the accuracy of the personal data; objecting to processing, pending verification of that objection; processing is unlawful, but you oppose erasure; we no longer require the personal data for our processing, but you need it for the establishment, exercise, or defence of legal claims. In cases where processing has been prohibited due to this rationale, we might keep your personal information on file. Otherwise, nevertheless, we will only handle it with your permission, in order to establish, pursue, or defend legal claims, to safeguard the rights of another natural or legal person, or for significant public interest.

You have the right to object to our processing of your personal data for reasons specific to your situation, but only to the extent that the processing is required by law to fulfil one of the following purposes: to carry out a task in the public interest or to exercise any official authority vested in us; or to further our own or a third party's legitimate interests. In the event that you raise such an objection, we will no longer process your personal data unless we can show that there are compelling legal reasons for doing so that outweigh your rights, freedoms, and interests, or that processing is necessary for the creation, assertion, or defence of legal claims.

You have the right to object to the way we use your personal information for direct marketing, including when we use profiling. In the event that you raise such an objection, we will stop using your personal information for this reason.

You may be able to limit how your personal data is processed under certain conditions. In these situations, personal data is no longer needed for our processing purposes but is still needed for the establishment, exercise, or defence of legal claims; you have objected to processing, pending the verification of that objection; you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; and so on. We could keep your personal data on file even if processing has been prohibited for this reason. However, we will only use information in the following other ways: with your permission; to establish, pursue, or defend legal claims; to defend the rights of another natural or legal person; or for significant public interest.

On the basis of factors specific to your case, you have the right to object to our processing of your personal data for statistical, scientific, or historical research purposes, unless the processing is required to complete a work carried out for the benefit of the public.

You have the legal right to file a complaint with the supervisory authority in charge of data protection if you believe that the way we process your personal information violates data protection regulations. You can file this in the EU member state where you now reside, work, or where the alleged infringement occurred.

Insofar as consent serves as the legal foundation for our processing of your personal data, you are free to revoke it whenever you choose. The legality of the processing done prior to the withdrawal is unaffected by the withdrawal.

Along with using the other channels mentioned in this Section 8, you can also use written notice to contact@raffaly.com to exercise any of your rights regarding your personal data.

Third party websites

Links to and information about external websites can be found on our website.

Third-party privacy policies and practices are outside of our control and responsibility.

Updating information

If there is any updated or rectified personal information we have on you, do let us know.

About cookies

A cookie is a file that is sent by a web server to a web browser and kept by the browser that contains an identifier, which is a string of letters and numbers. Every time a browser requests a page from the server, the identifier is subsequently provided back to the server.

Cookies can be classified as "session" or "persistent". A session cookie, on the other hand, expires when the user closes their web browser, whereas a persistent cookie is stored by the browser and will remain valid until the specified expiration date unless the user deletes it before then.

Generally speaking, cookies don't hold any information that may be used to identify a user specifically, although they might be connected to personal data we store about you.

Cookies that we use

Cookies used by our service providers

When you visit our website, our service providers' cookies may be stored on your computer.

Google Analytics is what we use to track how people use our website. Cookies are used by Google Analytics to collect data about how websites are used. Reports regarding the usage of our website are produced using the data collected about it. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: persistent cookies.

Managing cookies

Many website functions will be negatively impacted if all cookies are blocked.

Our details

This website is owned and operated by Raffaly Ltd.